Ink789 Privacy Policy

1. Information We Collect

When you register or use the ink789 platform, we collect several categories of information to ensure our services function properly and securely:

• Account information: Full name, date of birth, email address, phone number, and identity verification details collected during registration and the identity verification process.
• Payment information: Payment method details such as FPX or e-wallets, transaction records in MYR (RM), and deposit and withdrawal history. We do not store full card numbers — payment processing is handled by regulated third-party providers.
• Device and browser information: IP address, device type, operating system, browser version, and other technical information collected automatically when you browse our platform.
• Usage data: Game records, betting preferences, session duration, and in-platform navigation patterns, collected for service improvement and account security purposes.
• Cookies: Small files stored on your device to maintain login sessions, remember your preferences, and help us understand how users interact with the platform.

2. How We Use Your Information

Ink789 uses the information collected for the following purposes:

• Create and manage user accounts, including identity and age verification.
• Securely processing deposits, withdrawals, and financial transactions in MYR.
• Provide effective customer support and respond to enquiries accurately.
• Detect and prevent fraud, unauthorised access, and suspicious activity.
• Comply with applicable legal and regulatory obligations in Malaysia.
• Send important notifications related to your account, security, or policy updates.
• Improve the user experience based on usage data and feedback.

We will not use your information for marketing without your prior consent, and you may withdraw that consent at any time.

3. Cookies & Tracking

Ink789 uses cookies to enhance your experience and keep core platform functions running smoothly. We use two categories of cookies:

• Essential cookies: Required for core functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Helps us understand how users interact with the platform so we can improve it. Data collected is aggregated and anonymised.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features on the ink789 platform.

4. Data Storage & Security

All personal data collected by ink789 is stored on secured servers and accessed only by authorised personnel. We use SSL encryption technology to protect data transmission between your device and our servers.

We retain your personal information for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When the data is no longer needed, we will securely delete or anonymise it.

While we take reasonable security measures, no data transmission over the internet can be guaranteed to be completely secure. We encourage users to use strong passwords and never share their login credentials with anyone.

5. Sharing Information with Third Parties

Ink789 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share information in the following circumstances:

• Service providers: We work with payment and technology service providers necessary to operate the platform. These providers may only use your data for the purposes we specify and are bound by confidentiality obligations.
• Legal requirements: Where required by law, court order, or a valid request from a competent authority, we may be required to disclose certain information.
• Business transfer: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to equivalent privacy protections.

6. User Rights, Policy Updates & Contact Us

As an ink789 platform user, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct any information that is inaccurate or out of date.
• Deletion: You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
• Withdrawal of consent: You may withdraw consent for specific uses of your data at any time.

Ink789 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

To submit any request regarding your personal data, or if you have any questions about this Privacy Policy, please contact our team at support at ink789.co. You may also refer to FAQ page for more information.